KENJAYS Shipping Policy

Last Updated: September 12, 2026

Thank you for shopping with KENJAYS. We are committed to providing a smooth and reliable shopping experience.

Order Processing

Orders are processed after payment has been successfully received. Please allow reasonable processing time before your order is shipped.

Once your order has been shipped, you will receive tracking information when available.

Delivery Times

Estimated delivery time is approximately 10–15 business days after your order has been processed and shipped.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to factors outside of KENJAYS' control, including carrier delays, weather, holidays, customs, or other unforeseen circumstances.

Tracking

When tracking information is available, it will be provided to you by email. Tracking information may take some time to become active after your order has shipped.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

KENJAYS is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to assist you before the order is shipped.

Lost or Delayed Packages

If your package appears to be delayed, please first check the tracking information provided by the shipping carrier.

If your package is marked as delivered but you cannot locate it, please check with household members, neighbors, and your local delivery carrier.

If you need additional assistance, contact KENJAYS at contact@kenjays.com.

International Orders

For international orders, additional customs fees, duties, taxes, or other charges may apply depending on the destination country. Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Contact Us

If you have questions about your order or shipping, please contact us at:

Email: contact@kenjays.com

KENJAYS reserves the right to update this Shipping Policy when necessary.